FAQ
Frequently asked questions
Here are short answers to the questions people ask most. If your question is not here, use our contact page.
Getting started
What is InterviewTraining.ai?
It is interview practice for tradespeople who want to work in Australia, New Zealand, the United Kingdom or Canada. You watch an interviewer ask a question, answer out loud, and get a score with feedback. It is practice only. See how it works.
How do I start?
Create an account. Then choose your trade, your destination country and your English level: Foundation, Working or Fluent. After that, pick a practice section and answer your first question. You can practise on a phone or a laptop.
Can I change my trade or country?
Yes. After you sign in, press "Change trade or country" on your home screen. You can change your English level there too. Your questions then change to match your new choices. See the trades we have questions for now.
Is this official or linked to any government?
No. InterviewTraining.ai is a private practice service. It is not linked to any government, visa authority, skills-assessment body or employer. We do not give migration or legal advice. For visa rules and official steps, check the official government website for your destination country.
Will this get me a visa or a job?
No. We cannot promise a job, a visa, a sponsorship or a pass in a skills assessment. InterviewTraining.ai helps you practise your answers and feel ready. The employer and the government make their own decisions.
Practice
What can I practise?
There are seven sections: General Practice, Skills Practice, Picture Quiz, Real-Life Scenarios, Mock Interview, Interview Presence and Living & Working Here. Interview Presence is coming soon. Each section page explains what you do and how it is marked.
How long do I have to answer each question?
It depends on the English level you chose. Foundation gives you 90 seconds for each answer. Working gives you 75 seconds. Fluent gives you 60 seconds. If you finish early, press "I have finished".
Can I hear the question again?
Yes. Press "Listen again" to replay the question. The clock pauses, and the words you already said are kept. You can also press "Start again" to begin your answer again. Press "I have finished" when you are done.
Can I stop and come back later?
Yes. The practice saves your place in each set of questions. Next time, you continue from the next question. Questions come in the same order every time. "My results" shows your recent answers and past practice rounds.
What is the Mock Interview?
It is a full timed interview. You choose 10, 15, 20 or 25 questions and the mix of general and trade questions. The questions come in a random order. At the end you see a summary with a score for each answer. Read more about the Mock Interview.
Marking
How is my answer marked?
Your spoken answer is turned into text. AI marking compares that text with a model answer. It looks at your ideas, steps and safety points, not the exact words. A different method gets full credit if it is valid. You get a score from 0 to 10, what you did well, what to add, and a stronger answer.
Does my English level change the marking?
Your level changes the time you get for each answer. The feedback is also written in English that suits your level. The marking itself looks at what you say. Simple English is fine, as long as your meaning is clear.
Does my accent or grammar lower my score?
No. The marking does not take marks off for your accent, small grammar mistakes or simple words. It also allows for mistakes made when your speech is turned into text. Your English only matters when it makes your meaning hard to understand.
Why did it say it did not hear an answer?
This shows when no words were picked up. Your microphone may be muted or blocked, or the wrong microphone may be chosen. It does not count as a used question. Your place stays on that question, so press "Try this one again" or "Skip this question".
Is the marking always right?
No. The marking is done by AI, and AI can make mistakes. Use the score and feedback as a guide for practice. It is not an official result, and a real employer may judge your answer in a different way. If a result looks wrong, tell us.
Devices and microphone
Which browser do I need?
Use Google Chrome or Microsoft Edge. These browsers can turn your speech into text. In another browser, speaking may not work. If that happens, you can type your answer in the box on the screen.
Can I practise on my phone?
Yes. The practice works on a phone or a laptop. You need an internet connection and a microphone. For spoken answers, use Google Chrome or Microsoft Edge. A quiet place helps the microphone hear you clearly.
My microphone is not working. What can I do?
First, allow the microphone for this site in your browser settings. Then reload the page. Check that the microphone is turned on and not muted. If your device has more than one microphone, choose the right one. You can also type your answer for now.
Why does the microphone not start straight away?
The microphone starts only after the interviewer has finished speaking. This stops the interviewer's voice from being picked up as your answer. Wait for the question to end, then speak clearly at a normal speed.
Pricing
How much does it cost?
The monthly plan is A$49.99 per month for 300 marked questions. Top-ups are A$19.99 for 50 marked questions or A$29.99 for 100. Prices are in Australian dollars. Payments are not open yet. See pricing.
What is a marked question?
A marked question is one answer that the AI marking has scored. You get a score from 0 to 10 and feedback. A question counts only when it is marked. "We did not hear an answer" and failed marking never count.
Do multiple-choice questions use my marked questions?
No. Multiple-choice questions are marked right or wrong straight away, so they do not use marked questions. This covers the Picture Quiz, Interview Presence, Living & Working Here, and the two choice questions in each Real-Life Scenario.
Can I pay now?
Not yet. Payments are not open. You can create an account and practise now. When payments open, plans will be sold and processed by Red Migration FZC, a company in the United Arab Emirates, through Stripe.
Can I cancel or get a refund?
You can cancel at any time. Your access continues to the end of the month you paid for. You can ask for a refund within 7 days of your first monthly payment or a top-up. You must have used 10 or fewer marked questions from it. See the refund policy.
Privacy
Is my voice recorded?
No. We do not record or keep your voice. Your browser turns your speech into text, and only the text of your answer is kept. That text is what the AI marking reads, and what you see under "What you said".
Is the camera recorded?
No. The self-view camera is optional. It shows your own face in a small window in the corner, so you can see how you look while you answer. It is never recorded, uploaded or stored.
What information do you keep?
We keep what the practice needs to work. This includes your account details, your trade, country and English level, the text of your answers, your scores and feedback, and your saved place. Our privacy policy explains what we collect and why.
Can an agent or employer see my results?
Some people get their seat from an organisation, such as a migration agent, a training organisation or an employer. That organisation only sees what has been agreed. Our privacy policy explains how we handle your information. If you are not sure, ask us.
Still have a question? Go to our contact page.
