Refund Policy

You can have a full refund of your first monthly payment if you ask within 7 days of paying and you have used 10 or fewer of the marked questions that came with it. The first monthly payment is A$49.99 for 300 marked questions. When we refund it, we also cancel the monthly plan, so you are not charged again.

The 7 days are counted from the day you paid. Only answers that were marked and scored count towards the 10.

If you are not sure how many marked questions you have used, ask us and we will check for you.

The same rule applies to top-ups. We sell two: 50 marked questions for A$19.99 and 100 marked questions for A$29.99. You can have a full refund of a top-up if you ask within 7 days of buying it and you have used 10 or fewer of the marked questions from that top-up.

1. Email support@interviewtraining.ai from the email address on your account, or tell us that address in your message.
2. Paste or attach your receipt email, or describe the purchase, for example "monthly plan, paid on 3 March".
3. We reply within 2 business days.
4. If we approve the refund, the money goes back to your original card within 5–10 business days.

Red Migration FZC pays the refund through Stripe to the card you paid with. When a payment is refunded, the unused marked questions from it are removed from your account. Your practice history stays in your account.

You do not need to ask us for anything here. If the AI marking fails, no marked question is used. This happens automatically. If the result is "We did not hear an answer", no marked question is used either. Multiple-choice practice never uses marked questions.

If you think a marked question was counted when it should not have been, email us and we will check it.

The monthly plan renews every month until you cancel it. You can cancel at any time on your account page. Cancelling stops the next charge, and your access continues until the end of the month you have already paid for. No further payments are taken after you cancel.

If our price is going to change, we will email you a reminder before the new price applies to your plan. This gives you time to cancel first if you prefer.

The 7-day refund covers your first monthly payment only. Later renewals that have already been charged are not refunded, unless the Australian Consumer Law requires it. Monthly questions that you did not use, and top-up questions that have expired after 12 months, are also not refunded unless that law requires it.

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under that law.

If there is a major failure with the service, you can cancel and get a refund for the part you have not used, or ask for compensation for its reduced value. You can also be compensated for any other loss or damage that was reasonably foreseeable. If a failure is not a major failure, we must fix it within a reasonable time. If we do not, you can cancel and get a refund for the part you have not used.

These rights are in addition to our 7-day refund, and they continue after the 7 days have passed.

This policy forms part of our Terms of Use. If you have a question, use our contact page or email support@interviewtraining.ai.